Chris Seeks To Clarify "Case Worker" Situation For Vaccine Damage Payment Scheme
To ask the Secretary of State for Health and Social Care, pursuant to the Answer of 29 March 2022 to Question 146545, on Vaccine Damage Payment Scheme, whether each claimant will be given the identity of the caseworkers assigned to their case; and what the key points at which updates will be provided.
The NHS Business Services Authority is ensuring each claimant has only a limited number of named caseworkers assigned to their claim. However, the surname and personal National Health Service email address of the caseworkers is not shared as this is considered personal information. Caseworker teams will contact claimants to provide regular updates on the progress of their claim, including when the claim form is received, when medical records are requested from the claimants’ healthcare providers and the outcome of the claim after it has been medically assessed.
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Question 146545 can be viewed by CLICKING HERE